Order, Payment & Shipping
WE SHIP WORLDWIDE
All orders will be shipped within 48 hours from the order received, on working days.
The delivery times varies from 24/48 hours to 5 weeks according to shipment method to the address indicated by the customer, unless otherwise agreed. For islands and remote locations for which the couriers requires an additional charge, prior to delivery, will let the client to know the extra charges to be paid, in order to receive confirmation. Each country customs has strict import rules, which are outside our knowledge and control, please be aware that there might be importing fees according to each country regulations.
A tracking control number will be provided the day we dispatch your order.
For wholesale orders, contact us directly by sending an email to: firstname.lastname@example.org
HOW TO BUY
Buying from Ritajam.com is very easy. Just follow these steps:
Find the product/products you are most interested in.
Choose the product and add it to your cart. Then you can choose to continue buying or submitting the order.
To complete the order you will be able to register or transact as a guest.
Choose a delivery mode.
Select a payment method.
Confirm the order.
You will receive an e-mail with the order confirmation.
What form of payment can I use to make my purchase?
We have the following payment methods: Visa, Visa Electron, Mastercard, American Express with Paypal, Postepay, Western Union / Moneygram, Bank Transfer.
Why was my credit card refused?
Credit card may be refused for one of the following reasons:
The card may have expired. Verify that your credit card expiration date is valid.
You may have reached the limit for spending your card. Verify with the bank that the amount limit for purchasing has not been exceeded.
The entered data may not be correct. Verify that all the data entered in the required fields is correct.
Can I receive a receipt from my company?
Yes. Just choose the company option between your personal data and enter the tax information you require.
Is it safe to use the credit card on the website?
Yes, data is encrypted with an SSL protocol. For credit or debit card payment you must enter the Card Verification Value (CVV) code, which is the number that appears on your credit card and serves as a security measure in your e-commerce transactions.
Where can I receive my order?
You can receive it at the chosen address (domicile, office, etc. – never mailbox)
Is the country of delivery different than the purchase order?
The country of delivery must always coincide with the purchase order.
How long does it take to arrive?
Delivery times depend on the type of shipping you choose. For standard shipments and delivery points it takes 3-5 working days and for express shipments they want 2-3 working days (maybe different for remote zones)
There are custom fees to pay?
Customs duty and taxes are regulated by the jurisdiction of each country, for parcels of volume or value customs duties can be applied upon delivery.
What is the delivery process at home?
If you have chosen home delivery mode, we will send you an e-mail confirming your shipment (once the order has expired from the warehouse) and another message with order tracking code (with link to the courier website ) and finally the courier will contact you with a sms or email to inform you about the delivery of the order.
IMPORTANT :To prevent the package from being returned to the sender:
- We kindly ask to the customers to make sure that the customs of the country where the parcel is shipped accept the chosen article. The articles that are questioned are: TOBACCO, ALCOHOL.
- An incorrect address, name or surname can cause the loss of the package.
- PAYPAL / CREDIT CARD
- BANK DEPOSIT
- WESTERN UNION / MONEY GRAM
PAYPAL / CREDIT CARD
PayPal is the worldwide option that allows you to pay an order without entering your credit card financial data.
For its guarantees Protection ensures total safety.
You do not need to have a PayPal account before ordering, you can create it directly and free of charge before concluding the order.
WESTERN UNION / MONEYGRAM
A fast method of payment for the immediate dispatch of the goods.
Once made the payment you will need to simply communicate via e-mail the number of control operations.
Western Union offices are present in almost all cities worldwide.
You can pay for your order using the bank.
Shipment will be made as soon as we verify that the payment has been credited (usually after 2/3 working days).
RETURNS AND REFUND POLICY – MONEY BACK GUARANTEE
If any of our products are defective, flawed, or in any way not as stated on the web site, we will issue a full refund. Please contact us and we’ll give you the relevant information -
- Shipping on exchanges or returns , with receipt and in good condition, will be paid by customer.
We’ll give you up to 14 days to return goods from the date of purchase.
If the product is not defective and you just don’t like it, which happens, we are happy to issue a store credit.